Complaints Procedure
We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network:
How to Make a Complaint
In Writing
Stonebridge Mortgage Solutions Ltd.Regency House,
Miles Gray Road,
Basildon, Essex, SS14 3FR
By Telephone
By Email
Financial Ombudsman Service
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Our Commitment to You
At Kenyon Mortgages, we are committed to providing the highest level of service to all our clients. We take all complaints seriously and will:
- Acknowledge your complaint promptly
- Investigate the matter thoroughly
- Keep you informed of our progress
- Provide a fair and reasonable resolution
Have a question before making a complaint?
Contact Us First